# Features > Everything that comes with a Nerdsharks website. - Source: https://nerdsharks.com/features - Publisher: Nerdsharks (Exeter, Devon, UK) - Updated: 2026-09-27 - **Uptime monitoring** (every plan) - Your site is checked around the clock against a 99.9% uptime target. If it wobbles, we hear about it before your customers do. (https://nerdsharks.com/features/uptime-monitoring.md) - **Automatic daily backups** (every plan) - Your whole site is backed up every day and kept off-site. If something breaks, we roll it back to any recent day. (https://nerdsharks.com/features/automatic-backups.md) - **Out-of-hours and emergency support** (every plan) - If your site is down or broken, we fix it - evenings and weekends included. Message us on WhatsApp or email and a real person replies. (https://nerdsharks.com/features/emergency-support.md) - **Monthly changes done for you** (every plan) - New prices, new photos, a new service: send a WhatsApp and we update your site for you. Changes are included every month. (https://nerdsharks.com/features/monthly-changes.md) - **Easy website editor** (every plan) - A simple dashboard to write blog posts, swap photos, edit text and add services yourself. Nothing technical to learn - or leave it all to us. (https://nerdsharks.com/features/website-editor.md) - **Photo and media library** (every plan) - Upload job photos straight from your phone. They are compressed automatically and served fast, so your site stays quick on mobile data. (https://nerdsharks.com/features/image-hosting.md) - **Your own secure database** (every plan) - Every enquiry, booking and review is stored safely in your own database behind the site - exportable any time and handled with GDPR in mind. (https://nerdsharks.com/features/secure-database.md) - **Built-in review system** (every plan) - Send customers a link, they leave a review, you approve it and it appears on your site - with a nudge to leave a Google review too. (https://nerdsharks.com/features/review-system.md) - **Booking and quote requests** (every plan) - Customers pick a service and a preferred time; the request lands in your inbox and your CRM with a confirmation email. You confirm when it suits. (https://nerdsharks.com/features/online-booking.md) - **Simple enquiry CRM** (every plan) - Every enquiry, booking and review in one list, with a status (new, quoted, booked, done), notes and instant email or WhatsApp alerts. (https://nerdsharks.com/features/enquiry-crm.md) - **Custom forms** (every plan) - Quote forms with photo upload, job requests, callback requests, certificate requests, event enquiries - whatever form your business needs. (https://nerdsharks.com/features/custom-forms.md) - **SEO setup** (every plan) - On-page SEO, structured data, Google Business Profile setup, Search Console and fast load times - done properly from day one. (https://nerdsharks.com/features/seo-setup.md) - **Managed hosting and SSL** (every plan) - Fast managed hosting on a global edge network, an SSL certificate and security updates, all included and all looked after for you. (https://nerdsharks.com/features/hosting-and-ssl.md) - **Ready for AI search** (every plan) - AI crawlers let in, an llms.txt file, structured data and answer-first copy, so ChatGPT, Perplexity and Google’s AI answers can read your business. (https://nerdsharks.com/features/ai-search-ready.md) - **Security and attack protection** (every plan) - Security headers, attack traffic filtered at the network edge, spam protection on every form and no plugins waiting to be patched. (https://nerdsharks.com/features/security-and-ddos-protection.md) - **Fast-loading pages** (every plan) - Built lean and served from a global network, with images sized for each device and Google’s Core Web Vitals as the target from day one. (https://nerdsharks.com/features/fast-loading.md) - **Mobile-first design** (every plan) - Designed for the phone first, with tap-to-call on every page, a call button that stays on screen and forms that are easy to fill with a thumb. (https://nerdsharks.com/features/mobile-first-design.md) - **Google Business Profile and indexing** (every plan) - Your Google Business Profile set up or tidied, your sitemap submitted in Search Console and your pages checked for indexing, so Google can find you. (https://nerdsharks.com/features/google-business-profile.md) - **Privacy-friendly visitor stats** (every plan) - See how many people visit, where they came from and how many tapped to call or sent an enquiry, counted without cookies or cross-site tracking. (https://nerdsharks.com/features/visitor-analytics.md) - **Accessible design** (every plan) - Built towards WCAG 2.2 AA: readable contrast, keyboard access, proper headings and labelled forms, so more of your customers can use your site. (https://nerdsharks.com/features/accessibility.md) - **Privacy policy and cookies, handled** (every plan) - A plain-English privacy policy, no tracking cookies and forms that only ask for what they need, set up with UK GDPR in mind from day one. (https://nerdsharks.com/features/gdpr-and-cookies.md) - **Reservations and availability calendar** (add to any plan) - Table reservations for restaurants and pubs, room and holiday-let booking with a live availability calendar, and deposits taken by card. (https://nerdsharks.com/features/reservations.md) - **Customer accounts** (add to any plan) - Customers log in to see their bookings, rebook in a couple of taps and keep their details up to date. Built for repeat-visit businesses. (https://nerdsharks.com/features/customer-accounts.md) - **Online shop** (add to any plan) - Sell products or gift vouchers online with card payments and order emails, built into your own website rather than a separate shop. (https://nerdsharks.com/features/online-shop.md) - **Card payments and deposits** (add to any plan) - Take deposits when customers book, or full payment for fixed-price services, by card through your own website. Money goes to your account. (https://nerdsharks.com/features/card-payments-and-deposits.md) - **Gift vouchers** (add to any plan) - Sell gift vouchers online, emailed instantly with a unique code. Ideal for salons, cafés and anyone whose customers buy presents. (https://nerdsharks.com/features/gift-vouchers.md) - **Quotes and invoices** (on request) - Send branded quotes and invoices from your website’s dashboard, linked to the enquiry they came from. Built on request and priced before we start. (https://nerdsharks.com/features/quotes-and-invoices.md) - **Automated reminders** (on request) - Appointment reminders, follow-ups and review requests sent automatically by email or text, so fewer people forget and nobody has to remember to ask. (https://nerdsharks.com/features/automated-reminders.md) - **Live chat** (on request) - A chat box on your site that sends messages to your phone, with an out-of-hours reply so nobody is left waiting. Built on request. (https://nerdsharks.com/features/live-chat.md) - **Multi-language website** (on request) - Your site in Welsh, Polish or any other language your customers speak, with each language properly written and set up for search. Built on request. (https://nerdsharks.com/features/multi-language.md) - **Need something else?** (on request) - Membership areas, quote calculators, loyalty cards, integrations with your other tools: if you need it, we build it, priced honestly before we start. (https://nerdsharks.com/features/built-on-request.md) - **Error tracking and telemetry** (every plan) - Errors on your site are recorded and watched, and the serious ones alert us, so we can often put things right before a customer runs into them. (https://nerdsharks.com/features/error-telemetry.md) - **Instant rollback** (every plan) - Every update to your site is kept as its own version. If a change causes a problem, we switch back to the last working version in seconds. (https://nerdsharks.com/features/instant-rollback.md) - **Automatic image optimisation** (every plan) - Your photos are automatically resized for each screen and converted to modern formats like WebP and AVIF, so they look sharp and load quickly. (https://nerdsharks.com/features/image-optimisation.md) - **Core Web Vitals monitoring** (every plan) - We measure how fast your site loads and responds for real visitors, using Google's Core Web Vitals, and act when the numbers slip. (https://nerdsharks.com/features/core-web-vitals.md) - **Schema markup (structured data)** (every plan) - Your business details, services, reviews and FAQs are labelled in the code in a format Google and AI assistants read, so they understand your business. (https://nerdsharks.com/features/structured-data.md) - **Priority indexing** (every plan) - New and updated pages are pushed to the front of the queue: announced to search engines through IndexNow and a sitemap submitted to Google Search Console. (https://nerdsharks.com/features/priority-indexing.md) - **Spam-protected forms** (every plan) - Your enquiry forms filter out bots and junk submissions behind the scenes, without annoying puzzles, so your inbox is mostly real customers. (https://nerdsharks.com/features/spam-protected-forms.md) - **Automated lead follow-ups** (every plan) - Every enquiry gets an instant email reply in your own words, and if one sits unanswered for too long, you get a reminder so no lead goes cold. (https://nerdsharks.com/features/automated-lead-follow-ups.md) - **Automated website health checks** (every plan) - Scheduled automatic checks that your forms really send, your key pages load properly, your security certificate is valid and your site has not slowed down. (https://nerdsharks.com/features/website-health-monitoring.md) - **Broken-link monitoring** (every plan) - Your whole site is crawled on a schedule for broken links, missing images and pages that return errors, and we fix what we find. (https://nerdsharks.com/features/broken-link-monitoring.md) - **Automated SEO monitoring** (every plan) - We watch your Google Search Console data for indexing errors, drops in clicks and pages falling out of Google, and act on what we find. (https://nerdsharks.com/features/seo-monitoring.md) - **Lead and conversion reporting** (every plan) - A plain-English monthly email showing your visits, enquiries and calls tapped, and which pages and sources brought them in. (https://nerdsharks.com/features/lead-reporting.md) - **Automated quote follow-ups** (add to any plan) - Quotes sent through your website get a polite follow-up email after a few days if they have not been accepted, so good jobs are not lost to silence. (https://nerdsharks.com/features/automated-quote-follow-ups.md) - **Instant quote calculator** (add to any plan) - Customers answer a few quick questions, see a price range worked out from your own rates, and send it to you as an enquiry with every detail filled in. (https://nerdsharks.com/features/quote-calculator.md) - **AI website assistant** (add to any plan) - A chat assistant that answers questions from your own services, prices and FAQs at any hour, is clearly labelled as AI and hands over to you when it should. (https://nerdsharks.com/features/ai-chatbot.md) - **AI enquiry sorting** (add to any plan) - Every enquiry is read by AI, tagged by job type, urgency and area, and given a draft reply for you to check, edit and send. Nothing goes out without you. (https://nerdsharks.com/features/ai-enquiry-handling.md) - **Abandoned enquiry recovery** (add to any plan) - If someone starts your quote form, gives their email and agrees to a reminder but does not finish, they get one friendly email inviting them back. (https://nerdsharks.com/features/abandoned-enquiry-recovery.md) - **Automated review requests** (add to any plan) - When a job is marked done, the customer gets a friendly email with a one-tap link to review you on Google, plus one reminder if they have not. (https://nerdsharks.com/features/automated-review-requests.md) - **Customer portal** (add to any plan) - Customers log in to one place to see their quotes, invoices, job progress, documents and photos, instead of digging through old emails. (https://nerdsharks.com/features/customer-portal.md) - **Digital contracts and e-signatures** (add to any plan) - Customers sign quotes, terms and contracts online. A signed PDF is emailed to both of you and a record of the signing is kept. (https://nerdsharks.com/features/e-signatures.md) - **Recurring payments and subscriptions** (add to any plan) - Regular customers pay automatically each week or month for cleans, memberships or maintenance plans, so you stop chasing the same small invoices. (https://nerdsharks.com/features/recurring-payments.md) - **Business dashboard** (add to any plan) - One screen that shows new enquiries, upcoming bookings, recent payments and fresh reviews, so you can see how the business is doing at a glance. (https://nerdsharks.com/features/business-dashboard.md) - **Revenue reporting** (add to any plan) - See the money taken through your website by week, service and source, and export it as a spreadsheet for your accountant or bookkeeper. (https://nerdsharks.com/features/revenue-reporting.md) - **Abandoned cart recovery** (add to any plan) - When a customer leaves items in their basket, your shop can send one friendly reminder email with a link back to their basket, where they have agreed to hear from you. (https://nerdsharks.com/features/abandoned-cart-recovery.md) - **Loyalty programme** (add to any plan) - Reward regulars with points or a digital stamp card tracked through their customer account, with no paper cards to lose. (https://nerdsharks.com/features/loyalty-programme.md) - **Referral programme** (add to any plan) - Customers get a personal link or code to share. You see who referred whom, and reward both the customer and the friend they brought in. (https://nerdsharks.com/features/referral-programme.md) - **Members-only areas** (add to any plan) - Private pages only members can see: class videos, guides and resources, and members’ pricing. Free to join or paid, your choice. (https://nerdsharks.com/features/membership-areas.md) - **Multi-location websites** (add to any plan) - A proper page for every branch with its own address, phone number, opening hours and Google profile link, and branch managers who can edit their own. (https://nerdsharks.com/features/multi-location-websites.md) - **Staff accounts and permissions** (add to any plan) - Give each team member their own login with the right access, so they can manage bookings and enquiries without seeing takings or settings. (https://nerdsharks.com/features/staff-accounts.md)