# An AI assistant that answers from your information, not guesswork

> A chat assistant that answers questions from your own services, prices and FAQs at any hour, is clearly labelled as AI and hands over to you when it should. Can be added to any plan; standard on Pro.

- Source: https://nerdsharks.com/features/ai-chatbot
- Publisher: Nerdsharks (Exeter, Devon, UK)
- Updated: 2026-09-27

An AI assistant is a chat box on your website powered by a large language model, the same kind of technology behind tools like ChatGPT. The difference is what it is allowed to answer from. Ours is set up with your own information: the services you offer, the areas you cover, your opening hours, your published prices and your FAQs. It is instructed to answer from that information only, and when it does not know, or someone asks for a price you have not published, it says so and offers to pass their details to you instead of making something up. It is clearly labelled as an AI assistant, never presented as a person. We cannot promise it will be right every time, so we test it on real questions before launch and review its conversations afterwards. Unlike our live chat, nobody has to be free to reply. The AI assistant can be added to any plan (Monthly, Own It or Pro), priced on your call, and comes as standard on Pro.

## How it works

1. **We give it your information** - We gather your services, service areas, hours, published prices and FAQs, much of it already on your site, and set the assistant up to answer from that alone.
2. **It answers visitors any time** - Visitors type a question, day or night, and get an answer in plain English, labelled clearly as coming from an AI assistant rather than a person.
3. **It hands over to you** - When a question needs you, such as a quote, a booking or anything it cannot answer from your information, it offers to take the visitor's details and sends them to your enquiry list.
4. **We check how it is doing** - We test it on real questions before launch and review conversations afterwards, tightening its instructions and filling gaps in the information it works from.

## Why it matters

- **Questions answered out of hours** - People often browse in the evening. The assistant can tell them whether you cover their area or offer a service while they are still interested, rather than leaving them to wait.
- **It will not invent your prices** - It is set up to quote only prices you have published and to hand over when it is unsure, which protects you from a customer being told something you never said.
- **More enquiries captured** - A visitor with a question that is answered straight away, and then offered an easy way to get in touch, is more likely to become an enquiry than one who leaves to look elsewhere.

## Questions

### Will the AI chatbot make up answers?

It is set up to answer only from the information you give us, and to say it does not know and offer to pass the question to you when something is outside that. No AI is perfect, so we test it before launch and review its conversations afterwards.

### Will customers know they are talking to AI?

Yes, the assistant is always clearly labelled as AI and never pretends to be a person. Being open about that is the right thing to do and it is what customers expect.

### Can the AI assistant give quotes?

Only prices you have already published, such as a set fee for a service. For anything that depends on the job, it takes the customer's details and sends them to you as an enquiry, so the real quote comes from you.

### What happens to what visitors type into the chat?

Conversations are processed to answer the visitor and kept so we can review how the assistant is doing. It is covered in your privacy policy, and visitors are told not to share sensitive details in the chat.

### Which plans can have the AI assistant?

Any plan. The AI assistant can be added to Monthly, Own It or Pro, priced on your call, and comes as standard on Pro.