# Every enquiry answered straight away, and none forgotten

> Every enquiry gets an instant email reply in your own words, and if one sits unanswered for too long, you get a reminder so no lead goes cold. Included on every plan.

- Source: https://nerdsharks.com/features/automated-lead-follow-ups
- Publisher: Nerdsharks (Exeter, Devon, UK)
- Updated: 2026-09-27

An auto-reply is an email your website sends the moment someone submits an enquiry. On every Nerdsharks site, each enquiry gets one straight away, written in your voice: thanks for getting in touch, here is what happens next, and roughly when you will hear back. The enquiry also lands in your enquiry list with the status New. If it is still sitting there, not marked as replied, after a length of time you choose, the site emails you a reminder. That matters because people who ask for a quote usually ask two or three businesses, and the one that gets back first often gets the job. It does not reply to the customer for you with a price or a date. It makes sure they are acknowledged at once and that you do not lose track of them on a busy week.

## How it works

1. **We write the reply with you** - On setup we agree the wording of your auto-reply: friendly, in your own voice, and honest about when you usually get back to people. You can ask us to change it any time.
2. **It goes out the moment they send** - When someone submits an enquiry, the auto-reply is emailed to them straight away, so they know it arrived and are not left wondering whether to ring someone else.
3. **The enquiry waits in your list** - Each enquiry appears in your enquiry list marked New. When you have replied, you change its status, which takes a tap on your phone.
4. **You get nudged if it is missed** - If an enquiry is still marked New after the time you set, say four working hours or the next morning, the site emails you a reminder with the customer's details.

## Why it matters

- **Customers know you have them** - An instant, personal acknowledgement makes you look organised and gives the customer a reason to wait for your reply instead of moving on to the next search result.
- **Busy weeks do not cost you jobs** - When you are on a job all day, it is easy for an enquiry to slip. The reminder is there to catch the ones that would otherwise be found a week later, when the customer has booked someone else.
- **No extra software to learn** - It works through the enquiry list your site already has. There is no separate system, no extra login and nothing to set up yourself.

## Questions

### What is an automatic enquiry reply?

It is an email your website sends to a customer as soon as they submit an enquiry, confirming it arrived and saying what happens next. On your site we write it in your own words, so it reads like you rather than a machine.

### Will the auto-reply give customers a price?

No, the auto-reply only acknowledges the enquiry and tells them when to expect you. Prices and dates come from you. If you want customers to see a price range up front, that is our instant quote calculator, which can be added to any plan.

### How do the reminders reach me?

By email, to the address you choose. If an enquiry has not been marked as replied in your enquiry list within the time you set, you get a reminder with the customer's name and details so you can pick it straight up.

### Is this included in the Monthly plan?

Yes, automatic replies and missed-enquiry reminders are included on every plan, including Monthly at £99 a month.