# Reminders that go out on time, without you sending them

> Appointment reminders, follow-ups and review requests sent automatically by email or text, so fewer people forget and nobody has to remember to ask. Built on request.

- Source: https://nerdsharks.com/features/automated-reminders
- Publisher: Nerdsharks (Exeter, Devon, UK)
- Updated: 2026-09-27

A reminder the day before an appointment is one of the simplest ways to cut no-shows, and a message after the job is the easiest moment to ask for a review. The trouble is remembering to send them when you are busy. We can build automatic reminders into your site: an email or text the day before a booked appointment, a note when a service is due again, like an annual boiler service, and a friendly review request once the job is marked done in your CRM. This is built on request and priced before we start, because it depends on how you book and what you want sent. Text messages carry a small per-message cost from the sending service, which we explain upfront.

## How it works

1. **We agree what goes out** - We work out which messages you want, when they should go and what they say, written in your voice and approved by you.
2. **Triggered by your CRM** - Messages go out based on what is in your CRM: a booking date, a job marked done, or a service due date you have recorded.
3. **Email or text** - Email reminders cost nothing extra to send. Text messages go through an SMS service with a small per-message charge we explain first.
4. **Easy to opt out** - Every reminder tells customers how to stop them, and marketing-style messages only go to people who have agreed to receive them.

## Why it matters

- **Fewer missed appointments** - People rarely skip on purpose; they forget. A reminder the day before gives them the chance to turn up or rearrange.
- **Repeat work that comes back** - A reminder that an annual service or MOT is due brings customers back to you instead of whoever they search for next year.
- **More reviews without asking** - A review request that goes out automatically after every job means you never have to feel awkward asking face to face.

## Questions

### Can my website send appointment reminders?

Yes, we can build automatic email or text reminders for booked appointments on request. We agree what is sent and when, and give you a written price before we start.

### Do text reminders cost extra?

Text messages carry a small per-message cost from the SMS service that sends them, which we explain before you commit. Email reminders have no per-message cost.

### Can I send reminders when a service is due again?

Yes, if you record a due date in your CRM, such as for an annual boiler service or chimney sweep, a reminder can go out automatically a few weeks before.

### Is this the same as the Review booster bolt-on?

The Review booster is a planned bolt-on that sends a review request by text after each job, and it is not available yet. Reminders built on request can include review requests as part of a wider set of messages.