# Booking requests that fill your diary while you work

> Customers pick a service and a preferred time; the request lands in your inbox and your CRM with a confirmation email. You confirm when it suits. Included on every plan.

- Source: https://nerdsharks.com/features/online-booking
- Publisher: Nerdsharks (Exeter, Devon, UK)
- Updated: 2026-09-27

Every plan includes booking and quote-request forms. A customer picks the service they want and their preferred day and time, adds their details and any notes, and presses send. They get an automatic confirmation email so they know it arrived; you get the request in your inbox and in your enquiry list. You then confirm the slot by phone, text or email when it suits you. It is ideal for any business that needs to check a job or a slot before committing. If you need a live calendar that customers book straight into, with deposits taken by card, that is part of our Pro plan at £6,950 plus £299 a month.

## How it works

1. **Customer picks a service** - Your services are listed on the form, so the customer chooses exactly what they want, whether that is a boiler service or a full groom.
2. **They suggest a time** - The customer chooses a preferred day and time, or a morning or afternoon, and can add notes or a postcode.
3. **Confirmation goes out** - The customer gets an automatic email saying their request is in. You get an instant alert with all the details in one place.
4. **You confirm the slot** - Reply when you have checked your diary. The request is marked in your CRM so you can see what is pending and what is booked.

## Why it matters

- **Bookings while your hands are full** - Not everyone wants to ring, and you cannot always answer. A form takes the booking at 11pm or while you are under a sink.
- **You stay in control** - Because requests are confirmed by you, nobody books a slot you cannot do or a job outside your area. You check first, then commit.
- **Everything in one place** - Every request is stored in your CRM with its status, so nothing slips through the cracks of a busy inbox.

## Questions

### Can customers book appointments on my website?

Yes, customers can send a booking request on every plan, choosing a service and a preferred time. You then confirm it. Instant booking into a live calendar, with card deposits, can be added to any plan and comes as standard on Pro.

### Does the booking form work with my calendar?

On Monthly and Own It, booking requests come to your inbox and CRM for you to add to your own diary. Live availability that updates as slots are taken can be added to any plan, and is standard on Pro.

### Does the customer get a confirmation?

Yes, the customer gets an automatic email confirming their request has been received, followed by your own confirmation once you have agreed the slot.

### Can I take deposits through the booking form?

Yes, card deposits can be added to any plan, including Monthly at £99 a month; we price it on your call. They come as standard on Pro.