# Let regular customers pay automatically, every week or month

> Regular customers pay automatically each week or month for cleans, memberships or maintenance plans, so you stop chasing the same small invoices. Can be added to any plan; standard on Pro.

- Source: https://nerdsharks.com/features/recurring-payments
- Publisher: Nerdsharks (Exeter, Devon, UK)
- Updated: 2026-09-27

If customers pay you the same amount on a regular basis - a fortnightly clean, a monthly gym membership, an annual boiler service plan, a weekly dog walk - chasing each payment by hand is a waste of your time. Recurring payments let the customer sign up once on your website and pay automatically by card on the schedule you set. Payments go through a regulated payment provider straight to your account; we take no commission. You can see who is active, who has paused and whose card has failed, and customers can manage or cancel their plan themselves. Recurring payments and subscriptions can be added to any plan, priced on your call, and come as standard on Pro.

## How it works

1. **We set up your plans** - Tell us what you offer on a regular basis, how often it is charged and the price. We build a sign-up page for each plan on your website.
2. **Customers sign up once** - The customer picks a plan and enters their card details on a secure page run by a regulated payment provider. Card details are never stored on your website.
3. **Payments are taken automatically** - The provider charges the card on the schedule you set. The customer gets an email receipt and you can see every payment in one list.
4. **Failed payments are flagged** - If a card is declined or expires, the customer is emailed a link to update it and you are told, so nothing slips quietly through the cracks.

## Why it matters

- **Steadier income** - Knowing how much will come in each month makes it easier to plan staff, stock and your own wages than relying on one-off payments.
- **No more chasing small invoices** - You stop sending the same reminder for the same fortnightly clean. The money arrives without anyone having to remember to pay it.
- **Customers stay longer** - A plan that renews on its own tends to keep customers coming back, rather than them drifting away between one-off bookings.

## Questions

### Which plan includes recurring payments?

Any plan. Recurring payments and subscriptions can be added to Monthly or Own It, priced on your call, and come as standard on Pro. We agree the price with you before any work starts.

### Do you take a percentage of payments?

No. Payments go through a regulated payment provider straight to your account. The provider charges its own standard processing fee per payment, which we explain before you launch. We take no commission.

### Can customers cancel or pause their plan?

Yes. You decide the rules, such as a notice period, and customers can manage their plan from a link in their emails or from their account, so they do not need to ring you to cancel.

### What happens if a payment fails?

The customer is emailed a secure link to update their card and you can see the failed payment in your list. You choose whether to pause the service until it is sorted.