# Every enquiry kept safely, not lost in a spam folder

> Every enquiry, booking and review is stored safely in your own database behind the site - exportable any time and handled with GDPR in mind. Included on every plan.

- Source: https://nerdsharks.com/features/secure-database
- Publisher: Nerdsharks (Exeter, Devon, UK)
- Updated: 2026-09-27

Behind your website sits your own secure database: the place where every enquiry, booking request and review is stored. That matters because an enquiry that only exists as an email can vanish into a spam folder or a lost phone. Here, every one is also saved in a proper record you can look back through. Access is locked down, the connection is encrypted, and it is backed up daily. You can export the lot whenever you want, and it is set up with UK GDPR in mind - we collect only what a form needs and help you word your privacy notice.

## How it works

1. **Every form saves a record** - When a customer sends an enquiry, a booking request or a review, it is saved to your database as well as being emailed to you.
2. **Locked and encrypted** - Data travels over an encrypted connection and the database is only reachable by you and us, with logins protected.
3. **Backed up every day** - The database is included in the daily off-site backups, so a technical fault does not wipe your customer history.
4. **Export any time** - Ask and we send you a spreadsheet of your records, or download it yourself from your dashboard.

## Why it matters

- **No lost enquiries** - If an email goes astray, the enquiry is still sitting in your records. You can check back through every lead you have had.
- **Your data stays yours** - The records belong to your business. Export them whenever you like, and take them with you if you ever leave.
- **Sensible about privacy** - Forms only ask for what they need, and the data is stored securely. We can help you explain how you use it in a plain privacy notice.

## Questions

### Where are my website enquiries stored?

Your website enquiries are stored in your own secure database behind the site, as well as being emailed to you. That means an enquiry is never lost just because an email went missing.

### Can I download my customer data?

Yes, you can export your enquiries, bookings and reviews as a spreadsheet at any time. If you leave, we send you everything.

### Is my website GDPR compliant?

Your site is built with UK GDPR in mind: forms collect only what they need, data is stored securely and we help you write a clear privacy notice. We are not lawyers, so for anything unusual, such as health or financial records, take advice specific to your business.

### Who can see the data in my database?

Only you and we can see your data, through protected logins. We access it only to run and support your site.