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Remind shoppers about the basket they left behind

When a customer leaves items in their basket, your shop can send one friendly reminder email with a link back to their basket, where they have agreed to hear from you.

How it works

Simple on your side. Handled on ours.

  1. The basket is saved

    When a logged-in customer, or one who has entered their email and agreed to hear from you, adds items and leaves, the basket is saved against their details.

  2. A reminder is sent after a delay

    After a wait you choose, such as a few hours, the customer gets one email showing what they left and a button to go back to it.

  3. They pick up where they left off

    The link opens their basket as they left it, so they can check out in a couple of taps without searching for the products again.

  4. You see what it recovers

    Orders completed from a reminder are marked, so you can see how many baskets the emails brought back.

Why it matters

Win back orders already started
Someone who filled a basket was close to buying. A reminder gives them an easy way to finish, without you having to do anything.
Stays on the right side of the rules
Reminders only go to people who have an account or agreed to hear from you, and each email has a way to opt out, in line with UK email marketing rules.
Friendly, not pushy
One well-timed message in your own words feels like good service. We do not send a string of emails or fake countdown timers.

Most useful for

Not on this list? It works the same for any business. Tell us what you do.

£299to set up

£99a month

3working days to launch

You approve it before anything goes live.

Designed from scratch, every word written for you, hosting and Google setup included. Or pay £1,795 once and £49 a month with no minimum term.

Questions

Abandoned cart recovery: questions

Which plan includes abandoned cart recovery?
Any plan with an online shop. Abandoned cart recovery can be added to Monthly or Own It, priced on your call, and comes as standard on Pro. We agree the price before building it.
Is it legal to email people who did not buy?
It is sent only to customers who are logged in or who gave their email and agreed to be contacted, and every email has an unsubscribe link. If you are unsure about your own marketing, the ICO has guidance for small businesses.
Can I include a discount code in the reminder?
Yes, if you want to. You choose whether the reminder simply links back to the basket or offers something extra, such as free delivery, and you set the wording.
Can reminders be sent by text message?
Not at the moment. Reminders are sent by email only. We will not promise text reminders until we can build them properly.

Let’s get your phone ringing.

£299 setup, then £99 a month. Live in 3 working days. Tell us what your business does - we reply the same working day.

From £99 a monthBuilt from scratch · live in 3 working daysBook a call